Dublin People - St James’s rates poorly in latest online poll

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St James’s rates poorly in latest online poll

Wednesday, 09 April 2008

Patients have ranked St James’s Hospital as having one of the least satisfactory Accident and Emergency departments in the country with some of the longest A&E waiting times.
Patients and their relatives who have recently experienced a hospital visit were asked to rate the services on a scale of one to five under a number of headings, with one being ‘poor’ and five being ‘excellent’.
The latest league table surveyed patients’ satisfaction with both the Accident and Emergency Departments themselves and waiting times in A&E.
As far as satisfaction with the A&E department was concerned St James’s was ranked 34th out of the 40 hospitals surveyed while both St Vincent’s Hospital and Tallaght Hospital were also placed in the bottom half of the league table being ranked 21st and 28th respectively.
In terms of waiting times St James’s was ranked 34th with only a 48 per cent satisfaction rating, while St Vincent’s Hospital was ranked 25th with a 53 per cent satisfaction rating. Tallaght Hospital was ranked 29th and only 49 per cent of patients were satisfied with waiting times at the hospital.

Meanwhile, the only acute general hospital in Dublin to feature in the top 10 in either table was St Michael’s in Dún Laoghaire. Regarding satisfaction with its A&E waiting times it was ranked fifth in the country (73 per cent) and the A&E department itself was ranked ninth (65 per cent).
Last year the hospital scored the lowest rating in Dublin in a HIQA nationwide hospital hygiene audit but was ranked fifth in the “Quality of Care” category in the Rate My Hospital survey in December.
Overall, hospital A&Es nationally scored only 57 per cent on average in terms of patient satisfaction with facilities, and 58 per cent on patient satisfaction with A&E waiting times.
Dublin’s Mater Hospital, Our Lady of Lourdes Hospital in Drogheda, University College Hospital in Galway and Letterkenny General Hospital have the worst A&Es in the country, according to patients and their relatives who rated facilities and waiting times in emergency departments.
And the latest results from the irishhealth.com Rate My Hospital survey show that patients and their relatives rate Bantry, St John’s in Limerick, Temple Street in Dublin and South Tipperary General in Clonmel as having the best A&Es.
The latest figures follow claims by emergency medicine consultants in hospitals that little or nothing has changed in terms of facilities and treatment delays in A&Es since Health Minister Mary Harney declared A&E problems a “national emergency” in March 2006.
The HSE has stressed that there have been improvements in emergency departments as a result of a number of initiatives on its part. However, it has admitted that bottlenecks still occur.
The IMO, at its annual conference recently heard that many patients still have to go through “dehumanising” experiences in A&Es.
For more information and full survey ranking log on to www.ratemyhsopital.ie

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